This is one remote support case for one Indian client on a Seagate F3 drive. When the case started, the drive is busy and not detected. After Ctrl+z to enter the terminal mode, the F3 T> came up and all M commands don’t work but V40, V4 etc could be executed successfully.
The next step was very important, the engineer asked the client what happened to the drive and what the client has done to the patient drive. The engineer learned the client had done something on the P-list which was the real reason causing the failure of the hdd. Read more →