Dolphin Data Lab offers full range of support to all Dolphin potential users and existing users.
Before users purchase the data recovery tools from Dolphin Data Lab, our sales engineers will tell new users all truth about data recovery, any of the tools won’t be simply introduced to our users but they are carefully selected and recommended to users based on users’ background, knowledge, experience, budget and even users’ local market situation. Dolphin team never sells for sales.
Dolphin sales engineers will categorize the users based on Dolphin Classified Customer Management System and different customers’ information and privacy are properly treated and managed.
After the users purchase the tools, Dolphin sales engineers will set up users’ forum account and help to activate the tools. Users will get technique support by email, forum, Skype and remote support for urgent cases.
How To Get Support From Dolphin Data Lab?
Step 1, Read the manuals and guides;
Step 2, Login our forum and read the case studies or search for relative topics and find answers;Step 3, If above two methods fail, post the case to the forum and seek help from other users and Dolphin engineers;
Step 4, Email to firstname.lastname@example.org for getting support;
Step 5, Contact Dolphin engineers for remote support (Users need to wait until our engineers are available from other cases, each user has 5 remote support chances for free)
It’s strongly recommend users follow the steps above until users get the cases fixed. Only in this way, can the users learn real knowledge and become experts to fix cases by themselves.
Note: Dolphin official forum-http://forum.dolphindatalab.com/