Company Blog
This is one of data recovery cases done by Dolphin engineer today for an Asia user. The HDD ID information cannot be identified by program, unable to see firmware module list, all sectors are inaccessible either.
Here is the video on how to recover lost data from WD10JMVW 11S5XS1 undetected hard drives without data access. Patient HDD ID details: Model number: WD10JMVW 11S5XS1 Family: Firebird PCB: 2060-771823-000 Head number: 4 If users enter DFL-WD hdd firmware repair program, the HDD ID couldn’t be detected properly and the firmware modules are not […]
This is one real case study of Seagate ST1000LM048-2E7172 for one Dolphin user in Mexico and this patient HDD has LED and Update Mask error reported in the COM terminal. The following are some of the error messages: Update Mask – 00000000144CACA0 – 00000008 – 00 Starting LBA of RW Request=0002898F64 Length=0000094E ProcessRWError -Read- at […]
This case study is the first case Dolphin engineer fixed for one DFL user from Indonesia after Dolphin Spring Festival in 2022. The com terminal reports LBA read error and also update mask error.
Dolphin Spring Festival holiday is coming and it will last from Jan.31 2021 to Feb.6, 2022. During the holiday, the remote support is not available but all orders received will be arranged on Feb.7, 2022 and all emails will be checked regularly and Dolphin team will answer as soon as possible.
