Recover Lost Data from WD Hitachi Helium Hard Drives with UNC Common Firmware Failure

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Data recovery labs receive more and more data recovery cases to get lost data back from Western Digital Hitachi Helium hard drives. Among all of these Helium hdd data recovery cases, UNC firmware failure repair and recovery is very common case.

It’s not possible right now to fix the common firmware failure of UNC by the existing hdd repair and data recovery equipment in the market but from now on, Dolphin team have found one unique data recovery solution to fix the UNC common firmware failure and finally get the lost data back.

There’re many WD Hitachi helium hard drives of 8T,10T,12T,16T,etc. Users can connect these patient drives to desktop computer SATA ports and test the hdds by one software to see if they report UNC error. Users can also connect these helium patient drives to the existing hdd firmware repair hardware and see if they report UNC error.

After the UNC error is confirmed, users can use the special common fw repair solution to get the patient drives repaired and finally get the lost data back. Sometimes users may get ABR errors from the patient Helium hard drives but ABR error usually indicates the patient helium hdd head damage failure or other failures. If physical failure, users need to swap heads to continue the recovery process.

If you wish to recover lost data from Western Digital Hitachi Helium hard drives, feel free to email to sales@dolphindatalab.com or add Dolphin Skype ID: dolphin.data.lab

14 replies
  1. alyn
    alyn says:

    Can you tell me more information about solution for helium drives with UNC error?
    I have PC3000 but not DFL – is solution available to me without DFL hardware?

    Thank you

    Reply
  2. Singh Dhillon
    Singh Dhillon says:

    Hello,

    I have this hdd can we recover data?

    Model : HUH721010ALE601
    Serial : 7PKWEP9C
    Firmware : LHGL0003
    Capacity : 10 TB (19 532 873 728)

    Regards

    Reply
  3. Martin
    Martin says:

    Hello Dolphin-Team,

    Can you give me a quotation for the firmware-fix on those helium drives. I have one that spins fine but gives no UA access.

    Can you also tell me how this fix would work? Do you a tool for it or do I have to use me DDP? Would it work with my currently expires license?

    Thank you,
    Kind regards,
    Martin

    Reply
    • Stanley Morgan
      Stanley Morgan says:

      Dear Martin, right now the solution works only for the UNC firmware error, no need to use additional data recovery tools and we will offer you necessary software to work with and in future, we will release new tools or solution to work with the firmware failures.

      Reply
  4. jennifer
    jennifer says:

    hi good day, i would like to ask if you can assist me, i have 18tb wd
    helium drive and it was accidentally fallen. it has clicking sound.
    could you still recover the files?

    Reply
    • Stanley Morgan
      Stanley Morgan says:

      Hello friend, from your description your hdd suffered physical damage and it may require one head swap in clean room. Where are you from and you may send your drive to your local data recovery service supplier.

      Reply
  5. Shaun
    Shaun says:

    Hi Dolphin Team,

    Could you please recommend a solution for resetting SMART data on several WD DC drives (16TB and 18TB) that appear to have experienced a glitch?

    Thank you in advance for your assistance.

    Best regards,
    Shaun

    Reply
  6. jennie quis
    jennie quis says:

    hi i have WD 18TB HELIUM drive and it was accidentally fallen,
    they told me that we need a donor for the pin can you recover the files?

    Reply
  7. Simone Petrucci
    Simone Petrucci says:

    following an accidental fall, my WD 8 hard drive no longer starts. my technician
    he told me it’s a helium gas hard disk. I need to recover all the data and photos present

    Reply
  8. Jack Star
    Jack Star says:

    Hello
    WD102KRYZ Enterprise Gold 10 TB.
    After turning PC on side when it was on, PC case got a slight hit, the HDD produced chirping sounds. Since then, on startup, HDD produces chirping sounds for about 20 seconds, then stops. Partition software and Disk Management cannot initialize, display I/O error. Shows no partitions.
    HDD Image and Video of the sounds included here.
    HDD is unopened. I have about 1-2 TB of data on it.
    Can you do data recovery on this HDD?
    Thanks

    Reply

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